Shipping (UK)

This site has been designed to calculate available postage options based on the weight, size and value of your order. At checkout you will be shown the available options for your order. Note that you must select the appropriate shipping option for your postcode/country otherwise your order will be delayed until we can contact you to take any additional payment required.

Despatch:

For stock items, if we receive your order before 12 noon on a working day we aim to despatch goods within a working day. Orders received after 12 noon may not be despatched until a working day later. For personalised products (lettered vehicle signs, business cards and stationery etc) we suggest you allow up to 7 working days from order (or from confirmation of acceptance of proof if you have requested one). If your order contains both stock and personalised items, they will be despatched as one parcel when your personalised goods are ready.

Shipping options:

Royal Mail 1st Class post: For small and low value orders you may opt for your goods to be despatched by Royal Mail 1st class recorded delivery post. Your goods will usually be delivered within 2-4 working days. There are two charging levels according to the weight and value of your items. You may also opt to have low value orders delivered by courier see below.

Courier Delivery: We now use a '1 working day' sheduled tracked service as standard. If you provide a valid email address at checkout you will be advised by email when your goods are scheduled for delivery. If you do not receive your goods when expected please contact us immediately. Note that both Royal Mail and our couriers may return goods to us if two unsuccessful attempts are made at delivery and you do not contact the delivery service to make arrangements to collect your goods. Your choice of delivery method may be restricted to our courier service if your order exceeds the maximum weight and/or value for Royal Mail 1st class delivery. Note that working days exclude  weekends and bank holidays. 

At our discretion we may elect to send your goods by a method other than you select if, for logistical reasons, we believe your goods will arrive sooner or more securely by the alternate method. Regular customers may be upgraded to priority service at no extra charge.

Maximum weight: Although our couriers permit single parcel consignments of up to 30kg weight, for your safety and ours we prefer to despatch goods in parcels of maximum weight approx. 20kg. This may mean that your order is split into two or more parcels but they should be normally be delivered at the same time. If you receive a part order and have not been advised by us of any delay,  please contact us so that we can track your delivery.

Scottish Highlands & Islands and Northern Ireland, Channel Islands (GY and JE postcodes), Isle of Man: Please note that because of their geographical location scheduled courier services may take up to 48 hours longer to reach their destination than for mainland UK customers.

Delivery: All deliveries are made by a third party and delivery times are therefore out of our control and can not be guaranteed by us. If you have ordered stock items (non-personalised) you should contact us if you have not received your items within 4 working days so that we can investigate any potential problem (such as delivery attempted but card not left). Note that we can only track a Royal Mail recorded item after an attempted delivery has been made and may need to wait until 14 days after despatch before being able to investigate non-delivery of an item. For personalised products please contact us if your goods have not been received by 7 working days from order (or from confirmation of acceptance of proof if you have requested one).

Heavy and High Value orders: If your order exceeds our normal range for value or weight we may need to use an alternate delivery service (such as Palletline). If this happens you can still complete your order and we will contact you with details of appropriate shipping options, details of shipping costs, and any any additional discounts that may apply. If you or your company wishes to place a particularly large/wholesale order it is sensible to speak to us by telephone beforehand so we can advise stock levels, any additional discount that may apply and an anticipated completion date for your order.

Shipping to non UK destinations: We are able to ship worldwide. Please contact us for prices.