Shipping and Returns

This site has been designed to calculate available postage options based on the weight, size and value of your order. At checkout you will be shown the available options for your order.

We are able to arrange delivery worldwide but you will need to contact us for a quote if you want us to send goods outside of our usual mainland UK delivery area. You will need to pay additional charges for deliveries outside of the UK. You may need to pay additional charges for delivery of heavy or bulky items to the Isle of Wight, the Isle of Man, the Scottish Isles, parts of Scotland, Northern Ireland and the Channel Isles.

Mainland UK is defined as excluding the following postcodes:

Northern Ireland = All BT postcodes.

Channel Islands (Guernsey, Alderney, Sark, Jersey) = All postcodes beginning GY or JE.

Isle of Man = All postcodes beginning IM

Scottish Highlands/Islands and Offshore including Isle of White/Scilly Isles = All postcodes beginning AB30-56 FK17-99 G83 IV All KW1- 99 PA17-32, 34-49, 60-78 PH18-26, 30, 31-41, 49-99, ZE, TR21-25, PO30 - PO41

Despatch

For stock items, if we receive your order before 12 noon on a working day we aim to despatch goods within a working day. Orders received after 12 noon may not be despatched until a working day later. For personalised products (lettered vehicle signs, business cards and stationery etc.) we suggest you allow up to 7 working days from order (or from confirmation of acceptance of proof if you have requested one). If your order contains both stock and personalised items, they will be despatched as one parcel when your personalised goods are ready.

Shipping options

We know from customer feedback that our commitment to a reliable and efficient service is more important to you than cost cutting on delivery. For your peace of mind and ours we normally use a tracked service that requires a signature on delivery (see our Terms and Conditions).

Royal Mail: Orders will be despatched using a Royal Mail tracked service requiring signature on delivery. Your goods will usually be delivered within 3-5 working days. There are different charging levels according to the weight and value of your items. You may also opt to have orders delivered by courier see below.

Courier Delivery: We use a '1 working day' scheduled tracked service as standard. If you provide a valid mobile phone number or email address at checkout you will be advised when your goods are scheduled for delivery and may amend the delivery date or give permission (at your own risk) to 'leave safe' if required. 

If goods don’t arrive: If you do not receive your goods when expected please contact us immediately. Note that our couriers, DHL, DPD, Interlink and Royal Mail may return goods to us after two unsuccessful attempts are made to deliver if you do not contact them to arrange re-delivery or collection of your goods from them. Your choice of delivery method may be restricted to our courier service if your order exceeds the maximum weight and/or value for Royal Mail delivery. Note that working days exclude weekends and bank holidays.

At our discretion we may elect to send your goods by a method other than you select if, for logistical reasons, we believe your goods will arrive sooner or more securely by the alternate method. At our discretion regular customers may be upgraded to priority service at no extra charge.

Delivery

All deliveries are made by a third party and delivery times are therefore out of our control and can’t be guaranteed by us. If you have ordered stock items (non-personalised) you should contact us if you have not received your items within 5 working days so that we can investigate any potential problem (such as delivery attempted but card not left). Note that we can only track a Royal Mail recorded item after an attempted delivery has been made and may need to wait until 14 days after despatch before being able to investigate non-delivery of an item. For personalised products please contact us if your goods have not been received by 7 working days from order (or from confirmation of acceptance of proof if you have requested one).

Postcodes outside mainland UK

Scottish Highlands & Islands and Northern Ireland, Channel Islands (GY and JE postcodes), Isle of White, Isle of Man: Please note that because of their geographical location scheduled courier services may take up to 48 hours longer to reach their destination than for mainland UK customers.

Exceptions

Maximum weight: Although our couriers permit single parcel consignments of up to 30kg weight, for your safety and ours we prefer to despatch goods in parcels of maximum weight approx. 20kg. This may mean that your order is split into two or more parcels which may not necessarily arrive at the same time. If you receive a part order and have not been advised by us of any delay, please contact us so that we can track your delivery.

If your order exceeds our normal range for value or weight we may need to use an alternate delivery service (such as Palletline). If this happens you can still complete your order and request a quote. We will contact you with details of appropriate shipping options, details of shipping costs, and any additional discounts that may apply. If you or your company wishes to place a particularly large/wholesale order it is sensible to speak to us by telephone beforehand so we can advise stock levels, any additional discount that may apply and an anticipated completion date for your order.

Returns

We want you to be happy with the goods you receive from us. Our reputation depends on your expectations being met and exceeded! Our attention to accurate description of goods and determination to give our customers sound advice mean that we very rarely have returns to deal with.

Should you need to return an item, please contact us for advice first. Under The Consumer Contracts (Information, Cancellation and Additional Charges) Regulations 2013 SI 2013/3134 you may have a right to return goods within 14 days of them being delivered to you without giving any reason – see our Terms and Conditions. However, we are happy to consider return of stock items up to 30 days after delivery providing they are unused and can be returned to us in ‘as new’ condition. You must tell us by email or letter that you intend to return one or more items from your order. We will acknowledge your correspondence and deal with your return in line with our Terms and Conditions. Note that any item you return is sent at your own risk and you should ensure that your return is tracked and that you are appropriately insured against loss or damage in transit. This means you may need to pay for Special Delivery or use a courier service.